FAQ´s
Shipping
How much is shipping to my country?
México
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Orders under $1,600 MXN → Shipping cost: $95 MXN
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Orders of $1,600 MXN or more → Free shipping
USA & Canada
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Orders under $3,000 MXN → Shipping cost: $700 MXN
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Orders of $3,000 MXN or more → Free shipping
Rest of the World
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Orders under $4,000 MXN → Shipping cost: $1,000 MXN
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Orders of $4,000 MXN or more → Free shipping
Returns & Exchanges
We put a lot of care into every product we make and want you to be completely happy with your purchase.
You may request a return or exchange within 14 days of your purchase date.
Final Sales & Discounts
Please note that all discounted items are final sale.
This includes items purchased on sale, with a discount code, or as part of a collaboration.
These items cannot be returned, exchanged, or refunded.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, don’t worry — we’re here to help.
Please contact us at help@hermanoskoumori.com within 14 days of receiving your package, including:
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Your order number
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A photo of the issue
Job applications:
Send your CV and portfolio to hola@hermanoskoumori.com
Wholesale inquiries:
Send an email to: alex.sandler@hermanoskoumori.com